Policies and terms of service agreement

All of the etceteras — the fine print

Service delivery terms

Clients with a retainer agreement will receive priority in the day's processing
Completed projects / products will be delivered by e-mail, facsimile, diskette or other method as agreed with the client
All files virus-checked prior to transmission
Back-up copies will be retained by prior arrangement only
No charge for e-mail delivery
No charge for standard letter delivery within Australia
Non-standard letter postage will be charged at current Australia Post rates
Other delivery methods (courier, etc.) will be charged to the client at cost
Free pick-up and delivery in the Joondalup area; additional travel will be charged at 44 cents per kilometre (inclusive of GST)

General conditions

Low quality / illegible original documents will extend the time taken to complete the work
Estimates are provided to the best of our ability following the initial, free consultation
The final fee will be based on the actual project costs; should there be a difference of greater than 20% between the estimated and actual costs, the client will be consulted prior to completion
The client assumes full responsibility for the proof-reading and accuracy of accepted work; Cyberspace Virtual Services is not responsible for any errors or omission found thereafter

Confidentiality

A Confidentiality Clause forms part of our Service Agreement, which must be fully executed before any work commences. Cyberspace Virtual Services will not at any time, either directly or indirectly, use for its personal benefit or disclose, or communicate in any manner any information that is pertaining to its clients. All your information will be kept strictly confidential. This provision shall remain effective even after the termination of all agreements and projects.
Upon termination of agreements, Cyberspace Virtual Services will return all documentation, records or other items that were used or created by Cyberspace Virtual Services for its clients during the term of our agreement.

Your privacy

Any information you give to Cyberspace Virtual Services will be held with the utmost care, and will not be used in ways that you have not consented to. Cyberspace Virtual Services will ask you when it needs information that personally identifies you or allows us to contact you. Generally, this information is requested when you are asking for information or hiring our services. Personal information collected by Cyberspace Virtual Services often is limited to e-mail address, country or location, but may include other information when needed to provide a service you requested.

Change in policies and terms

Cyberspace Virtual Services reserves the right to change its "policies and terms of service agreement" at any time. If you have questions regarding this Privacy Policy, please contact us directly.

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